Customise Forttier

Only Add-ons expressly listed as included in the selected plan are provided without an additional charge. Other modules, connectors and capacity extensions are available separately.

Add-ons are billed monthly and renew with the associated Forttier subscription unless removed before the next billing period.

Access continues until the end of the paid subscription period unless otherwise stated. Cancellation does not automatically terminate external provider accounts, subscriptions or charges managed directly by the customer.

Access to the Add-on and its related functionality may be disabled at the end of the applicable billing period. Existing records remain subject to Forttier’s retention and service terms.

Yes, subject to plan compatibility, technical requirements and any applicable setup or reconfiguration work.

No. External provider accounts, subscriptions and usage charges are controlled separately and must be cancelled directly with the relevant provider where required.

Yes. Each page can have its own content, calls to action, tracking settings, search visibility and confirmation flow. The major content are withdrawing from main product page in your storefront, but you can add additionally your own.

It includes access to the ready-to-use templates available within the module. Custom layouts, branding work and bespoke conversion flows are charged separately.

Yes. Supported pages can be configured around a selected service, product, promotion or other approved commercial offer.

No. Advertising accounts, campaign management, copywriting, creative production and media spend are separate.

Yes. The subscription renews automatically according to the selected billing period unless cancelled before the renewal date.

The chat widget can be placed on the supported business website or Forttier digital environment, subject to the selected configuration.

Yes. Additional authorised agent capacity can be purchased separately where supported.

Yes. Standard configuration may include working hours, agent availability and supported notification settings.

No. It provides direct website conversations and conversation management. Advanced ticketing, service-level workflows and custom automation require separate assessment.

It can support another staff member, practitioner, room, item of equipment or separately controlled scheduling requirement.

No. Staff access and booking-calendar capacity are separate unless expressly included in the selected plan or order.

Yes. Supported calendars can be configured with their own availability and scheduling controls.

Cancellation may disable future use of the calendar. Existing records remain subject to the applicable retention and service terms.

A permanent operating site managed by the same subscribed organisation, such as another clinic, salon, studio or branch.

No. The additional location normally operates within the existing subscribed Forttier environment.

No. Location access does not automatically increase staff accounts, booking calendars, forms, storage or other plan capacities.

Not automatically. Separately administered businesses or legal entities may require another subscription or a custom commercial arrangement.

Points may be awarded through approved purchases, activities or other configured earning rules supported by the module.

Optional levels may be configured where supported, including different thresholds or earning multipliers.

No, unless expressly stated in the programme terms. Loyalty points are promotional benefits governed by the rules established for the relevant programme.

No. The customer must maintain an active account with a supported email provider.

No. Provider subscriptions, sending charges and other usage costs are paid separately by the customer.

No. Copywriting, email design, campaign production, audience strategy and advanced automation are separate services.

The connector may support subscriber collection and newsletter-list management within the approved configuration.

The service provides a Forttier-managed email marketing workspace with the selected monthly sending quota and supported subscriber-management controls.

No, unless expressly stated. The included sending quota resets at the beginning of each billing period.

No. You can make your own template design, campaign content, copywriting and custom creative work or we can do for you with our separate Email Design Service.

Standard sending controls may be available. Advanced segmentation, automation and custom workflows require separate assessment and quotation.

No. Delivery depends on recipient data, sender reputation, message content, provider controls and receiving-mail systems.

No. The connector provides the supported technical connection. Provider usage or Forttier-managed SMS credits are purchased separately.

We provide a native SMS services, and as benefit to our clients we setup completely hassle free. You can connect also  various selected provider available in the module, and setup with your own country, account type and required workflow. Support must be confirmed before setup.

It may support approved reminder workflows when the relevant booking-reminder functionality and SMS service are active. However, you have also a built-in email notifier in your Forttier Booking System.

No. Delivery depends on the provider, destination network, recipient details, message content and carrier restrictions.

The subscribed business remains responsible for establishing a lawful basis, maintaining appropriate consent records and using SMS services in accordance with applicable law.

One credit represents one standard SMS segment Input or Output, not necessarily one complete message.

Long messages, Unicode characters, international routing and carrier requirements may split a message into multiple segments.

Any validity or expiry conditions are stated in the applicable order or service terms. Credits should not be assumed to remain available indefinitely.

A provider may consume a segment once the message is submitted for delivery, even if delivery is unsuccessful.

No. Forttier SMS Credits are intended for supported Forttier-managed SMS gateways. Customer-owned provider accounts are billed by their respective providers.

Supported uses include consultation, intake, consent, assessment and other structured operational forms.

The active-form allowance is determined by the selected Forttier plan and any additional form capacity purchased.

Only the standard configuration expressly stated in the order is included. Additional forms, complex logic, migration and bespoke workflows are charged separately.

No. The customer remains responsible for approving the legal, regulatory, clinical and operational content of each form.

It increases the number of forms that may remain active within the subscribed Forttier environment.

No. Additional Forms is a capacity extension and requires the relevant form functionality to be available.

No. Standard form design, custom layouts, content preparation, migration and workflow development are separate. If you have own template or specific form you need to use, has to be send by email to us and we will create directly in your form console.

Forms exceeding the remaining allowance may need to be deactivated. Existing submissions remain subject to the applicable retention terms.

It supports approved in-person sales workflows involving services, products, packages, customer records, orders and supported payment methods.

No. Barcode scanners, receipt printers, payment terminals and other hardware are supplied separately unless expressly stated.

No. Transaction fees and payment-provider charges remain separate and are governed by the selected provider. Forttier does not collect any transactional fee for your POS.

Supported refund workflows may be available, subject to user permissions, order status and payment-provider compatibility.

No. Hardware and provider compatibility must be confirmed before purchase or configuration.

The permitted information and document types are defined during the technical and data-protection assessment.

Not by default. External identity verification, biometric processing and third-party verification services require separate assessment and agreement.

Access is limited through the approved administrative permissions and workflow configuration.

Retention periods are defined according to the operational purpose, applicable legal requirements and agreed data-retention rules in your country or region.

Not automatically. Availability depends on confirmation of the intended purpose, lawful basis, data categories, security controls and retention requirements.

It supports permitted operational files, form attachments and records stored within the Forttier environment.

No. File-size restrictions, accepted formats and security controls remain unchanged unless expressly agreed.

No. Data-retention and deletion requirements continue to apply regardless of the available storage capacity.

Yes. Forttier supports shared database backups. Note: If you lose or delete any files in your installation, Forttier may not be able to recover them. We offer an additional secure backup service to ensure the safety and recovery of all data and files in the event of a critical incident.

Yes, provided current usage does not exceed the remaining allowance. Data may need to be archived or removed before a reduction can be completed.

Approved uses may include internal knowledge retrieval, staff assistance, structured drafting, classification and selected workflow automation.

Not by default. Workflows are designed with defined boundaries, authorised access and appropriate human oversight.

No. Access is limited to the information sources and permissions expressly approved for the integration.

No. AI tokens, provider charges and usage-based costs are priced separately unless expressly included in the quotation.

The scope depends on the selected provider, information sources, usage volume, security requirements, workflow complexity and required integrations.

Module Access provides ongoing use of the selected Forttier module or supported connector while the Add-on subscription remains active. Configuration services and Third-party external provider costs, subscriptions, provider charges, message usage, transaction fees, hardware and external services are not included unless expressly stated. 

Assisted Setup is a one-time configuration service covering supported account connection, standard settings and launch testing for the selected Add-on. Any add-on, whether default in your plan or added as an extra, you can set up yourself without applying an assisted setup fee, if you don't want to do that you could include this fee and we will make it ready for you to use.

Standard deployment and base configuration are governed by the selected plan and deployment scope. Add-on configuration, data migration, custom workflows, content preparation and development work may require a separate setup service or quotation.

No. Data migration, custom workflows, content creation, hardware installation, complex integrations and development work require a separate quotation.

Approved customisation and integrations are available separately. Their availability, price and delivery schedule depend on technical compatibility, security, licensing and operational requirements.

Standard support and controlled Forttier updates are included according to the selected plan. Custom development, third-party fault resolution, emergency recovery and work outside the agreed support scope are charged separately.

Yes. You can Export/Import Your Data from Dashboard > Tools > Export/Import Data. Your Forttier data exports also can be requested subject to the applicable format, access controls, retention requirements and service terms. Custom migration or transformation work may be quoted separately.

The applicable plan, billing, renewal, cancellation and service conditions are provided in the Forttier Plan Terms and related service policies.